The TeleVantage system from Vertical offers a slate of call center functionality and features to make your operation more productive and profitable. Below are just some of the call center features and tools available with TeleVantage.
TeleVantage Call Center
Whether your agents are taking orders or helping customers, your call center's
performance is critical to achieving your growth and profitability goals. The TeleVantage Call
Center gives you the tools to make agents more productive and callers more
satisfied.
TeleVantage Call Classifier
Call Classifier provides agents with detailed caller information
from any database or web site, and automatically handles calls based on who is
calling using DID, Caller ID, Account Code, Call Notes, or Custom Data
variables. Information
retrieved can then be displayed to agents in the TeleVantage Call Monitor via a
screen pop.
TeleVantage Scoreboard
Display one or
more custom statistic windows with just the performance criteria you want to
monitor. Define the key success or failure criteria for your call center, then
have automatic alarms alert you when those thresholds are exceeded. Or add a physical wallboard and motivate your agents by publicly
broadcasting team statistics, goals and messages.
TeleVantage Smart Dialer
Smart Dialer saves your agents time by easily managing large
customer lists and ensuring that numbers are dialed correctly every time. The
TeleVantage Smart Dialer also tracks agent availability, so calls are only
placed when agents are free and ready to take calls. Every customer will be
connected immediately to an agent – no silence or wait time will be heard.
TeleVantage Reports
Use our report modules our write your own - canned samples are
here.
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