CTSource, Inc
781.639.9000
sales@ctsource.com

Call Center Tools

Links to Call center tools and information

The TeleVantage system from Vertical offers a slate of call center functionality and features to make your operation more productive and profitable. Below are just some of the call center features and tools available with TeleVantage.

TeleVantage Call Center
Whether your agents are taking orders or helping customers, your call center's performance is critical to achieving your growth and profitability goals. The TeleVantage Call Center gives you the tools to make agents more productive and callers more satisfied.

TeleVantage Call Classifier
Call Classifier provides agents with detailed caller information from any database or web site, and automatically handles calls based on who is calling using DID, Caller ID, Account Code, Call Notes, or Custom Data variables. Information retrieved can then be displayed to agents in the TeleVantage Call Monitor via a screen pop.

TeleVantage Scoreboard
Display one or more custom statistic windows with just the performance criteria you want to monitor. Define the key success or failure criteria for your call center, then have automatic alarms alert you when those thresholds are exceeded. Or add a physical wallboard and motivate your agents by publicly broadcasting team statistics, goals and messages.

TeleVantage Smart Dialer
Smart Dialer saves your agents time by easily managing large customer lists and ensuring that numbers are dialed correctly every time. The TeleVantage Smart Dialer also tracks agent availability, so calls are only placed when agents are free and ready to take calls. Every customer will be connected immediately to an agent – no silence or wait time will be heard.

TeleVantage Reports
Use our report modules our write your own - canned samples are here

Looking for more options?
If you cant find it here we can build it for you!

sales@ctsource.com

781.639.9000

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