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CTSource, Inc
781.639.9000
sales@ctsource.com

 

Hardcore Documents                                                                                                                                                               

Description/Link                                                               Name                                              Type                                      

Vertical TeleVantage System Demo (FTP Site only)       TV Demo                                           ZIPL

Vertical TeleVantage Product Brochure                         TV Product                                        PDF  

Vertical TeleVantage Call Center Brochure                    TV Call Center                                    PDF  

TeleVantage Features Table                         All the features in TeleVantage listed with access points

TeleVantage RFP Document -                      Older version explains a lot of what can be done with VoIP
                                                                  and delves into the more technical details
                                                                  we are waiting on an updated doc now (7/1/05)

User Training Manuals                                                 Training Manuals (FTP Site Only)              

                                                                                                     End User Training           Zip

                                                                                                      Using TV                       PDF

                                                                                                      Administering TV            PDF

                                                                                                      TV Call Center Admin      PDF

                                                                                                      TV Developer’s Guide      PDF

Hardware System Specifications                                  Hardware Specs                                         

                                                                                   SNMP-1000-B                                    PDF

                                                                                     ACP-5260                                          PDF  

Sample Reports & Screen Shots                                 

                                                                                   Telephone                                          PDF

                                                                                   Email Queue                                    HTML

                                                                                    Chat                                                HTML

                                                                                    Agent Activity                                   HTML

Reference accounts for Web & Email Chat section         http://www.instantservice.com/customers/index.html

CTSource Corporate Overview                                      CTSource                                          PDF  

CTSource Service & Support Plan                                Service Plan                                       PDF  

CTSource Clients Utilizing TeleVantage System            Clients                                                PDF

SIP Open Standards Spec - we expect next revision of WEB chat to interface directly via SIP connection

        As you can see not only are we able to do all the heavy lifting for your call center needs
        we can also be a campus wide SIP phone solution as well - when you are ready.
        We have several universities using TeleVantage in this manner today with thousands of extensions

 

sales@ctsource.com

781.639.9000

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